Vodka.bet Casino - プレイヤーの入金は入金されません。

Hello, I deposited 50 euros with crypto at the casino. The money was booked. Then I sent 100 euros to the same wallet, but the money wasn't credited to my player account. Live support is a chat bot that doesn't help me.

Hallo, ich habe bei dem Casino mit krypto eingezahlt einmal 50 Euro das Geld wurde gebucht dann habe ich an die gleiche wallet 100 Euro geschickt und das Geld wurde meinem Spieler Konto nicht gutgeschrieben. Der live Support ist ein Chat bot der mir nicht weiter hilft.

Dear Kevbo1337,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you and understand the situation, could you please provide more information by answering the following questions?

• When did you make the initial deposit of 50 euros?
• At what date and time did you send the additional 100 euros to your wallet?
• Have you received any confirmation of the transaction(s) from your crypto wallet?
• Is there a transaction ID or reference number for the 100 euros you sent?
• Have you attempted to reach out to customer support through any other means (e.g., email, phone)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Kevbo1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.