Voodoo Casino - プレイヤーの撤退は制限されます。

I got lvl up bonus lost it and had some raw cash left probably and now they tell I can’t withdraw more then 50 euro wich is not fair help me resolve pls chat also ignoring me

Dear Magickdemi,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with a free bonus? According to the general bonus terms and conditions:

The maximum winnings that will be paid out resulting from free spins will be 10x from the initial bonus sum, unless otherwise specified. Any winnings exceeding this amount will be forfeited.

When was the last time you made a deposit to the casino?

Has the casino specified the name of the bonus associated with your winnings?

Please provide me with more screenshots of your bonus history and your deposit history as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Magickdemi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.