Wager Beat Casino - プレイヤーのボーナス賞金は無効になりました。

Dear Deannasyd,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about the issue and understand your frustration. I carefully checked the forwarded communication, and this is what I found:

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

I understand your frustration and therefore, please do not hesitate to forward your game and bonus histories to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No i used ab177% bo'nus with 177 spins so it's impossible to hv only won 2.50 in bonus funds I was given 6 sets of spins the 177 I played first until free spins wrre finished my totsl bonus funds was well over 77 dollars I won 77 on wolf the 177 spins so no they are lying about totoal bo'nus funds clearly was over 77 dollars and its 20% of bonus funds is the max bet my max bet I did was 3 dollars

I've emailed u all the screen shots

All there sister sites work same way once free spins they giv u are finished the bonus totsl is at the top of pGe u can't hva a max bet change after evey y set free spins u cudnt play like that

I made the deposit then plqydd all the free spins they gave I was not given set on 28th wen I deposited I was given 6 sets spins all went into the bonus totoal way over 100 cause I played 177 first and I won over 77 with wolf then played rest of free spins they take heaps money off my never honour a legitimate withdrawal wen I deposited noway was the bonus funds 2.50 impossible with 177 free spins won over 77 dollars with first set spins dosnt change I used one 177% 177 spins bonus

Just lost everything in floods just held partners hand tilf he took his last breathe he had cancer one game gave me 2500 I just want my money and just put my rotty down after 15 yrs

Wager beat and all there sister sites don't hva anything that stops people placing higher then allowed bets it even allows 100 bets they shudnt be allowed to take peope money if they gona lie about how much in bonus funds it way over 100 dollars I won 77 dollars in 177 spins

177 spins I played first then 20 spins and so forth they actually gave me roughly 277 spins for the deposit bo'us I chose but total bonus funds was way over 100 dilars the amount is not calculated separately bonus free spins once they were finished then I stated playing and my max bet allowed was 8 bux max 20% of the bonus funds total not just from 20 spins I was given over 277 spins only one bonus chosen abd they gave the spins for my deposits whixh are called bonus funds way more then 77 bux cause u won over 70 bux with first 177 spins

I emailed u the screenshots petronela

Thank you very much, Deannasyd, for your emails and forwarded screenshots. I have found several inconsistent statements from the casino (please see below):

Could you please advise if you have access to your game history? Could you request it from the casino in Excel format, please?

Yes i can screenshot each page take while I'll also request it in excel format

Also them statements are from there sister sites wager beat are the ones that are stating from 177 spins and 177 percent bonus I used I only won 2.50 there is only one bonus totoal wen I had done the deposit and played the spins they gave it totaled over 78 dollars which gave me a max bet limit of 8 bux not 50 cents as they claimed

Petronela

They deleted everything under history for bonus which I screen shot before they deleted it i wznt my money 

They deleted the withdrawal and the pending and cancelled wirhdraw they deleted game history today's and previous 7days no history they basically have deleted all history now I've attchd wager beat communication and also there sisters sites please tske note of the top company name but one person owns all of them taking my money past 3 year and havnt honour the 4000 whixh I played correctly under there bonus rules 177 spin and 177 percent gave me way over 2.50 they claimed I won whixh they said 50 cents was my max bet but it wasn't its was 8bux and I wznt my money of them it illegal to tske my funds and lie make up a wrong totoal of bonus funds as u see of the attachment there only one bonus totoal and it was way over 77bux cause I won 77 bux in wolf whixh was the free spins they gave me with the 177 percent deposit 

Kind regards deanna s*****

Dear Deannasyd,

I would kindly ask you to stop sending me screenshots and communication from sister casinos. They are completely irrelevant.

Please send me a specific link to the bonus that you have redeemed. Thank you.

I didn't think they would rip me off so I only hav a screen shot of the actual bonus and like I hva explained the whole reason they are not paying me is because they claim that from 177 plus 4sets of 20 spins they gave me on the account they claimed I only won 2.50 in bonus funds whixh isn't correct I've sent u the screenshots of wager beats screens before they deleted it and they emailed me said they will not email me my game screens cause I actually won over 77 in the free spins not 2.50 like they claimed

Thank you, Deannasyd, for the forwarded emails. I have checked the general bonus terms and conditions and this is what I found (here):

"Bonus Wagering

1. In general, there is a 35x (times) wagering requirement linked to all bonuses which also extends to the qualifying deposit amount. Unless specifically stated otherwise, this translates into the following example: Player deposits $30 and receives a 100% deposit bonus worth of $30. In order to meet the wagering requirements, the player has to stake $60 (deposit+ bonus) x 35 = $2,100. Then, the player can withdraw the bonus money and any potential winnings made from it.

2. No-deposit bonuses come with a 50x (times) wagering requirement, unless stated otherwise.

3. Deposit free spins come with a 35x (times) wagering requirement, unless stated otherwise."

The confusion about the amount won from Free Spins may originate from the point of view when this amount was won. As the winnings from Free Spins ($2.50) had to be wagered 35x and subsequently, you accumulated winnings of $77. Unfortunately, during this wagering, it seems that you placed bets greater than the maximum allowed ones.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

No i won the 77 dollars first on the 177 spins they gave me

Then there was 6 sets of 20 spins all of the winning totoals went into the bonus funds and the 20% is calculated on that I only used one bonus they gvze me 7 sets of free spins I played the ones that were listed first the 177 then the 6 sets of 20 spins so no once all free spins wrre finished the totoal up the top was over 100 once free spins they gave me for my deposit I started playing and my max bet was 8 bux not 0.50 they are lying there is only one bonus totoal and even the 20 spins 2.50 went there too all of them were added to the 77bux I won on 177 wolf spins so I am correct I hadn't even started playing yet the max bet dosnt change during evey set of spins wen I finished the last set of 20 spins they gave for my deposit then I started playing and max bet was 8bux I wznt my money or be told wat I can do to get it please they only hva one bonus total at the top and all free spins goes in the bonus totsl and I showed u the one bonus totoal screenshot

They are not going to get a away with it that's fraud

Thank you very much, Deannasyd, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you so much petronela

Just wish I discovered your site before I played with these dodgy people's who hva roughly 7 sites I've given them alot they can't just rip people they offer the good bonuses to drag u in then tell me wen I go to withdrawal that I don't need to use them for the withdrawals to be approved its very misleading

Hello Deannasyd.

I am sorry to hear about your troubles.

In this case, we need help from a casino representative.

Could you please check Deannasyd's game log and explain what exactly happened? Why did the support confirm to her that the bonus amount won is $101.05 and not $2.51 as was written in the email? Could you please send me Deannasyd's game log? (matej@casino.guru)

I asked for that from them they emailed me saying it's deleted everything deleted but I hav some screenshots

They said there decision is final and they won't send it to me and I played the 177 spins first I won over 77 dollars in it they csnt say that all the free spin totals went into the bonus money section at the top and it wasn't 2.50 they won't giv it to me I'm not sure wat u wanted me to do again im in tears cause I was happy wen I won over 100 in 6 sets free spins from my deposit they csnt do thst to me its so unethical please let me know what u need me to do cause they even deleted my rejection payout but I've got screen shot of that I just don't hva screen shot of the bonus total at the top whixh wud of said way over 100 so it's really cruel considering I just lost my partner to cancer and left home age 14 put my mother' in jail for wat she did to me as a litle girl and lost almost everything in floods and just put my 15yr old dog down and they cznt say the totoal at the top waz 2'50 it was impossible after over 177 spins they gave me before I started playing my bonus i used to get them spins 177% it also goes to bonus funds that is self was over 100 they won't give over the details your after my friend

I emailed them to petronela she has the example shot of the funds total at top whixh has one bonus total also the game history will show the 177 spins done first because they were first in the list and once the last 250plus free spins the totoal way over $100 was added to the bonus totoal of the 177 %of my deposit that also was siting there at the time I didn't think they would lie about my bonus total and it was way over 100 just with the 177% it was one who's bonus I even screen shot the actual bonus advert sent that to Petronela I bcc her in on there responses stating there's nothing they can do about the decision and I can play without using a bonus instead wow after they email u everyday promos to use the bonuses very unethical its illiegel to lie in order to get proceeds that are not there's they can't do that

We would like to ask the Wager Beat Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am very sorry, Deannasyd, that we were unable to help you. Please, next time, before you decide to play in the casino, check the casino rating on our website (or others) to be sure you will not be mistreated. Usually would recommend submitting a complaint to the casino regulator, unfortunatelly, this casino operates without a license, so there is no such option.