WagonBet Casino - プレイヤーの出金リクエストは未処理のままです。

Hello, wagonbet is delaying its withdraws it seems. I requested a withdraw 20.07, which is 15days ago, but it is still "in process". My account is fully verified. Also haven't used any bonuses. At first few days they responded and made up excuses for delays, but last 6days they don't even answer to emails. As i can see others have similar complaints as of recent. Hope you guys can help.

Dear raidom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you received confirmation regarding successful verification?

Have you accumulated these winnings without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No this is my first withdraw. Also my account is fully verified. Haven't used any bonuses.

Thank you for your reply, raidom. Could you please post here a screenshot of your withdrawal history if possible?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I forwarded communication with them to your email. It now has been 3weeks since withdraw request. Last 2weeks they don't even bother to reply anymore.

Dear raidom,

You have sent several identical emails changing the waiting days in the text.

The withdrawal request will be processed very soon.

We apologize for the inconvenience caused. 

It has been more than 3weeks, on day 1 you said withdraw time is max 24h. Now it has been 528hours already. Why would i now start believing that " request will be processed very soon." That is just ridiculous.

Dear raidom,

Payment information is processed by the finance department. I'll come back to you with news!

Hello everyone,

Thank you both for your replies.

raidom, hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Unfortunately still no information has been provided when transaction will be made. 0 communication and now it has been more than a month now. Just unbelievable.

raidom, has there been any news since your last message?

No unfortunately, no communication from their side whatsoever.

Thank you very much, raidom, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello raidom,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite WagonBet Casino to join the conversation.

Dear WagonBet Casino,

Can you please provide information on why has the player still not received their winnings? When they can expect them?

Dear Michal,

sorry for the long answer. We have paid the user his winnings, the complaint can be closed.

Thank you for the good news, WagonBet Casino.

Dear raidom,

Have you successfully received your winnings? Can we consider your complaint to be resolved?

Yes, finally transfer was made today. I hope Wagonbet won't be getting any positive score from Casinoguru. The whole communication with them was such an headache, no information, only excuses and holding funds for more than a month. I woudn't even score 1 for them. Sooner or later they won't pay out anymore to customers. Only as long as new customers bring in funds are they able to pay out old customers.

Dear raidom,

That's great news. I'm glad to hear that you successfully received your winnings.

I fully understand your dissatisfaction with the waiting. Ideally, we would like to see every withdrawal processed on the same day, but the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed and this is not always in the "casino's hands." If you are not satisfied with your WagonBet Casino user experience, feel free to check out our recommended casino list for your location.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru