WagonBet Casino - 選手の退場が遅れています。

Dear Casino Guru!

I have been waiting for my 490 EUR withdrawal from Wagerbet after my previous successful complaint regarding this casino.

I initiated a withdrawal on the 10th of August, 2023, and after that, the casino requested a screenshot of my crypto wallet, which I provided. 

After that, I have not received a response from the casino yet, and my withdrawal has not arrived.

Since the previous successful withdrawal, I have made 

NO DEPOSITS

NO BETS

NO PLAYS

NO BONUSES

The goal of this complaint is to make Wagonbet finally pay out my funds after 18 days...

Thank you.

reply to what??

Dear pacek_nemzetkozi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Has your crypto-wallet been approved?

Could you please advise what the status of your withdrawal request is?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello,

Has your crypto-wallet been approved?

Yes.

Status of withdrawal request:

In Process

code: 112978246

Thank you for providing all the necessary information. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask WagonBet Casino to join the conversation and aid in the resolution of this complaint. Could you please provide more information about the reasons why is the player’s withdrawal request being processed for such a long time?

Dear pacek_nemzetkozi,

I see that the finance department has processed your withdrawal request.

Hello. Correct, withdrawal received. Thanks.

Dear pacek_nemzetkozi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru