White Lion Casino - プレイヤーの賞金は没収されました。

the payout was declined because I played with too high stakes!

Biggest fool I have ever seen!

I'll go ahead with lawyers.

die Auszahlung wurde abgelehnt, weil ich mit zu hohen Einsätzen gespielt habe!

Grösste verarschung die ich je gesehen habe!

ich werde mit Anwälten vorgehen.

Dear Manuel,

Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.whitelionbets.com/general-terms-conditions/?lang=en:

"Betting rules

Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."

Are you aware of placing single bet higher than the maximum allowed? Could you please advise how much was your last deposit? Have you activated any bonus when depositing funds into your account? Ideally, please forward your cashier and game histories to petronela.k@casino.guru.

I realize that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

The last deposit was € 20

and I've played with stakes up to € 45.

I've never had the experience that you are limited with the stakes. that's a complete rip off. In my opinion it doesn't matter what kind of stakes you play.

Before making the deposit I sponsored all bonuses so there was no bonus in the account.

I can email you my game history.

Die letzte Einzahlung war 20€

und ich habe mit Einsätzen bis zu 45€ gespielt.

Noch nie habe ich die erfahrung gemacht, dass man mit den Einsätzen limitiert ist. das ist doch eine völlige Abzocke. Spielt doch meiner Meinung nach keine Rolle was für Einsätze man spielt.

vor der Einzahlung habe ich alle Bonuse sporniert also war kein Bonus auf dem Konto.

Ich kann Ihnen per Email meinen Spielverlauf senden.

Thank you very much, Manuel, for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Manuel,

I looked at your case and the game history and understand your situation. I agree with you, if you play with your real money, your bets shouldn't be limited. We consider this type of limitation to be against our fair gambling codex and are convinced you should get paid in full. I will contact the casino and see if I can help.

Yes that would be really nice

ja das wäre sehr nett

Dear Manuel,

Thank you for bringing this matter to our attention.

We understand that you have made a complaint regarding the decision made by the Casino and your voided winnings. Please be advised that your winnings were voided due to irregular play.

"Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."

https://www.whitelioncasino.com/general-terms-conditions/?lang=en

In your case, the deposit in played is deposit ID 4199431 of 20.00 Euro.

Therefore, according to the Terms and Conditions of the Casino you are unable to bet more than or equal to 6 Euro.

According to your game-play, you made more than 600 overbets in Book of Pyramids, Book of Gold Classic and FruitZen, playing with bets from 9 to 50 EUR- this is the reason why your winnings were voided.

We understand your frustration, however, since you broke Terms and Conditions, therefore, your winnings have been voided.

For further assistance, do not hesitate to contact us via live support chat.

@compliance 

Dear White Lion Casino team,

Thank you for the reply. Was the maximum bet limit rule applied while the player was playing with a bonus? If so, please provide his game history to confirm this claim. However, if it was applied when the player had no active bonus, we consider use of this rule to be unfair and are convinced the player should get paid in full.

Dear all,

The Terms and Conditions is a legally binding contract between the player and the casino. We must emphasize that it is available to all players when creating an account.

The customer has accepted the Terms and Conditions, therefore, it is enforced from the time of registration.

In this case the player has breached the 30% rule of his last deposit. Accordingly to the Terms and Conditions, the winnings have been voided.

For further assistance, customer can contact us via support chat.

@compliance

Unfortunately, we disagree with the casino's decision and consider the term to be predatory and against our Fair Gambling Codex (https://casino.guru/fair-gambling-codex-for-casinos#max-bets). The complaint will become unresolved and will affect the casino's overall rating.

Dear Manuel,

I'm afraid there is nothing else I can do to help you. We don't have the authority to force the casinos to pay the players their winnings. I can only recommend you to take a moment and read the review on our website about the casino you want to visit before you do so. It may help you to avoid this type of situations. I wish I could be of more help.

Best regards,

Peter