Wild Casino - プレイヤーのボーナスはクレジットされませんでした。

This one demonstrates the integrity of WildCasino management to absolutely earn their questionable reputation. Lets get into it, shall we...? I was extended an "exclusive offer" through email by WildCasino

on October 14th. Being that it is an "exclusive" offer one would assume it was personally curated for the recipient. The bonus was a 100% match on a $100 deposit. I deposited $101 and..... No bonus... I contacted customer service about this bonus and spoke with the rep Matthew Collins. He was very friendly and we even exchanged some humor. He appologized for the inconvenience and stated he would manually add the bonus and I should expect it to post within 15 min...

30 min later still no bonus, so back into chat I go. The next rep Megan said that I exited the chat before Matthew could verify eligibility. As seen in the transcript provided, that is not the case. Infact Matthew is the one who ended the chat upon agreeing to add the bonus. After putting up resistance and stating the "no bonus within 14 days of a withdraw policy" I asked why they would extend this "exclusive" offer with an expiration date that was well before my eligibility would begin. After asking for a supervisor a compromise of 50% of the original bonus amount with the same rollover of 35x was offered.

Great... So I see the $50 show up in my bonus balance and went to my bonus page. The rollover on this $50 is $7,000! that is a 140x rollover... Even though the offer was a 35x which would have made it $1,750...

Back into chat I go... This time I speak with a rep named Ben who upon being explained the circumstance said management decided not to honor the offer THEY MADE! Which was already a compromise.

I want what was originally offered to me through a personalized email that claimed to be intended for myself. That would be a $100 bonus with a 35x rollover...

This casino has made things right before.. Im hoping they do the same this time.

Dear CleverDingus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Did the casino explain why are they not crediting you the bonus money? Do you have any active bonus on your account at the moment?

Please note that I've checked the bonus terms of the casino where it is clearly stated that the wagering is 35x deposit+bonus money - in which case if you have 100€ deposit with 100€ bonus the wagering would be 7000€. Taking into consideration that you have received 50% the wagering should be 5250€.

Also please forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

They wound up giving me the other 50 last night so this is resolved.

This one has a true happy ending! After I went bust on the $50 bonus with the $7000 roll through, I wound up making it through the 2nd 50 bonus they gave me that had a $1750 playthrough with $350 remaining! I immediately made my withdraw! chalk up another win for the CleverDingus!

Dear CleverDingus,

I'm glad to hear that the issue has been resolved and congratulation on your winnings. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick