Wild Jungle Casino - プレイヤーがカジノと連絡が取れなくなりました。

I'm unable to get in touch with Wild Jungle Casino and their associated payment provider, jbanq.

I have funds with them, and it seems they've suddenly disappeared. Can anything be done?

ワイルドジャングルカジノ及びそれに付随している決済業者jbanqに連絡が繋がりません。

資金も入っており突然の夜逃げ状態なので対応できるでしょうか？

Dear yukiyuki,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wild Jungle Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Are you unable to access the casino website?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear yukiyuki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.