Wild Pharao Casino - プレイヤーの引き出しが遅れています。

hi, on 03/07/2022 i deposit 25 euro with bonus 200%. total balance 75.

i complete wagering and i had 1500 euro.

i asked withdraw 500 on 03/05/2022.

after that my balance felt down to 750 and not 1000.

support told me that my winnings is overload, rull is 25xbns=1250.

ok with that.

on 07/07/2022 request approved, and after that i played some and i lost 50 euro , left me balance 700 euro .

i had made second requst for 700 euro, on 07/07/2022.

money still searcing the road for my bank.

Dear Quenya,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please specify which exact bonus you activated when placing your last deposit?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hi cazino guru team,

withdrawals are NOT still pending inside my account. withdrawals requests approved in very short time.

my account is fully verify and i had complete withdraws at the past, last at the easter period on 2022.

wild pharao has owned and operated by ProMedia N.V. who is the one that make the payments,

and also is the one that bank statement shows when make deposit.

wild pharao is something like ''mirror'' of promedia.

on 03/03/2022 sunday i deposit with bonus 200% amount 25 euro.

every sunday wp has that offer. everyday has offer but sunday is the biggest.

here my deposit https://ibb.co/HHF7Npnd

my profile and my balance after wagering https://ibb.co/M24C91M https://ibb.co/3vZ2Lmh

i did not know the rule of max winn that bonus has 25xbns so continue play after my balance reach 1250 euro

when i felt at 1500 from 1600+ i ask the first withdraw

1st withdraw request 500 e still pending , see have the option to cancel and method tab is empty, https://ibb.co/Dw6TRgv

after 2 days, 2nd withdraw requst of 700 e https://ibb.co/yhXW6b8

withdraws has been approved from wild pharao , but owned and operator PROMEDIA do not pay.

some other info... about 8000 spins that i made on gamomat slot ramses book do not credit at the wagering proccess.

in the right corner of gamomat slot the number is missing

in 8000 spins do not find bonus round, but i hit very good lines 5oak

i believe that the server of gamomat and playngo is fake , but this is other story, i am not expect to jud this.

thanks.

Dear Quenya,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.