Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello I played at Wild Pharao and met all bonus conditions,

now I wanted to withdraw 3000 euros. The amount to 1000 euros per day. The first payout was submitted on November 25, 2021. and the other two amounts on the other days. After 6 days I wrote to an employee for the first time who said it would take a while. On December 7th, 2021 I wrote again to an employee in live chat who said that he would pass it on immediately. But unfortunately nothing has happened yet. Am fully verified. I took a bank transfer as a deposit and withdrawal. I hope you can help me.

Hallo habe bei Wild Pharao gespielt und alle Bonusbedingungen erfüllt,

nun wollte ich 3000 Euro auszahlen lassen. Den Betrag auf jeweils 1000 Euro pro Tag. Die erste Auszahlung wurde am 25.11.2021 eingereicht. und die beiden anderen Beträge an den anderen Tagen. Nach 6 Tagen habe ich das erste mal einenn Mitarbeiter angeschrieben der gemeint hat es wird noch ein wenig dauern. Am 07.12.2021 habe ich dann nochmal einen Mitarbeiter im Livechat angeschrieben der mit mitgeteilt hat, das er es sofort weiter gibt. Aber leider ist bist jetzt noch nichts passiert. Bin vollständig verifiziert. Als Einzahlung und Auszahlung habe ich Banktransfer genommen. Ich hoffe sie können mir weiter helfen.

Dear Shogun1678,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?

What is the status of your withdrawal, please – is it pending or processed?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. If possible, please also forward the confirmation regarding successful verification.

Looking forward to hearing from you.

Best regards,

Kristina

I will send you the information. The payout is still pending!

Ich werde Ihnen die Infos zukommen lassen. Die Auszahlung ist immer noch aussstehend!

Thank you very much Shogun1678 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Shogun1678!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

You can close the complaint, I closed my account after all the excuses of the live chat. Still thanks for the help

Sie können die Beschwerde schließen, habe nach den ganzen Ausreden des Livechats mein Account geschlossen. Trotzdem Danke für ie Hilfe

As per your request, we are now closing the complaint as ‘rejected’. We are sorry we couldn’t be of help to you with this issue. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.