Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello, I deposited € 130 with a 100% bonus on December 23rd, 21st. After fulfilling all bonus conditions, I requested the first € 1000 payout on December 24th, 21st. For the next two days I requested a withdrawal of € 1000 each time, so I wanted to withdraw a total of € 3000. On January 6th, 22nd I wrote to the live chat and asked when my money would come. I was referred to an email address. To date, I have not received a payment or an answer to my email.

Hallo, ich habe am 23.12.21 130€ mit einem 100% Bonus eingezahlt. Nach Erfüllung aller Bonusbedingungen habe ich am 24.12.21 die ersten 1000€ Auszahlung beantragt. Die folgenden beiden Tage habe ich nochmal jeweils 1000€ Auszahlung beantragt, so dass ich insgesamt 3000€ auszahlen lassen wollte. Am 06.01.22 schrieb ich den Live Chat an und fragte, wann mein Geld käme. Man verwies mich an eine Emailadresse. Bis heute habe ich keine Auszahlung und auch keine Antwort auf meine Email erhalten.

Dear Florian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, first of all, thank you very much for your help. I have been successfully verified for about two months. I have never made a payout before. So far there has been no relevant communication because I have not received an answer to my email request. In the chat I was only told that I could contact info@wildpharao.com or that I should be patient. The only question I asked by email was when I would receive the payout.

Many Thanks

Hallo, erstmal vielen Dank für eure Hilfe. Ich bin schon seit ungefähr zwei Monaten erfolgreich verifiziert. Eine Auszahlung habe ich bisher noch nie getätigt. Relevante Kommunikation gab es bisher nicht, da ich auf meine Emailanfrage keine Antwort erhalten habe. Im Chat wurde mir lediglich gesagt, ich könne mich an info@wildpharao.com wenden oder ich solle Geduld haben. Meine Frage die ich per Email gestellt habe, war lediglich, wann ich die Auszahlung erhalte.

Vielen Dank

Thank you very much Florian for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Florian,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation. Wild Pharao, can you please provide an update on the status of the player's withdrawals?

please note payment has been sent in full

I can confirm that. Payment has just been received. Thanks a lot here for the help!

Das kann ich bestätigen. Die Zahlung ist soeben eingegangen. Vielen Dank hier für die Hilfe!

Thank you for the update, Wild Pharao Casino.

Dear Florian,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.