Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello, I'm turning to CasinoGuru now because I don't know what else to do.

I deposited 140 Raw around Christmas time and then wanted to withdraw at 270€, the verification took forever, was finally verified on 12/28/21.

I applied for the payout via MiFinity directly on 12/28/21 (500 deposit options, 3 payout options -.- )

After 2 weeks, the wallet number on MiFinity was terminated because no deposit had been received, so I wrote to support for the X number of times and told them the new wallet number, Christina said in the chat we better drive 2 tracks, once she directs the number further and 1x I should send it to the payment office by email. Today is 1/19/22 and I've been waiting since 12/28.

When I asked support, I was only told that they were not responsible for it and no one responded to a new email.

Maybe you can help me, otherwise I see black at this casino as far as the payout is concerned.

It just occurs to me that on 4.1 I was told in the chat "Oh sry, we completely forgot about the payout, it's going out immediately.

I have some screenshots and also chat histories which I would be happy to send to you if needed.

Kind regards

MP***

Hallo, ich wende mich jetzt an CasinoGuru da ich mittlerweile nicht mehr weis was ich sonst machen soll.

Ich habe ca zur Weihnachtszeit 140 Raw eingezahlt und wollte dann bei 270€ Auszahlen, die Verifizierung hat schon ewig lange gebraucht, wurde schließlich am 28.12.21 verifiziert.

Ich habe direkt am 28.12.21 die Auszahlung über MiFinity beantragt, (500 Einzahlungsmöglichkeiten, 3 Auszahlungsmöglichkeiten -.- )

Nach 2 Wochen wurde die Wallet nummer auf MiFinity beendet, da keine Einzahlung eingegangen ist, daraufhin hab ich zum X male den Support angeschrieben und ihnen die neue Wallet nummer mitgeteilt, die Christina im Chat sagte wir fahren besser 2 gleisig, einmal Leitet sie die nummer weiter und 1x soll ich sie per Email an die Zahlstelle schicken. Heute ist der 19.01.22 und ich warte seit dem 28.12.

Auf Nachfrage im Support sagte man mir nur die wären dafür nicht zuständig und auf eine erneute Email reagiert niemand.

Evtl können sie mir ja weiterhelfen, ansonsten sehe ich beindiesem Casino Schwarz was die Auszahlung betrifft.

Dabei fällt mir gerade ein das mir ca am 4.1 im Chat gesagt wurde "Oh sry die Auszahlung haben wir ganz vergessen, geht jetzt sofort raus.

Ich habe einige Screenshots und auch Chatverläufe die ich ihnen falls nötig auch gerne zukommen lassen würde.

Mit freundlichen Grüßen

M.P***

Hello FlashFX,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt?

Are there any other screenshots and also chat histories that haven't been included in the attachments? If yes, would you be so kind and send it all to kristina.s@casino.guru? Please forward the confirmation regarding successful verification as well. Alternatively, you can post everything here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Sent via email

Per Email gesendet

Thank you very much FlashFX for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello FlashFX,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

They won't be in touch for the next 3 days either.

I have in mind a class action lawsuit, it affects dozens of players who are waiting for their payout there.

Are there comparable cases with other casinos?

Kind regards

Die werden sich auch in den nächsten 3 Tagen nicht melden.

Mir schwebt da eine Sammelklage vor, es betrifft ja dutzende Spieler die dort auf ihre Auszahlung warten.

Gibt es vergleichsfälle mit anderen Casinos?

Mfg

Dear FlashFX,

From our experience, Wild Pharao Casino comment on our complaints regularly and cooperate in resolving issues with their players. Please, let's stay positive and wait for their reply.

Thank you very much for your patience.

please note payment has been sent

Today? @Wildpharao?

Dear FlashFX,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

If the transaction is not on MiFinity by tomorrow noon then the transaction will be automatically terminated by MiFinity.

MiFinity ends this automatically if nothing happens after 14 days.

Wenn die Transaktion bis morgen mittag nicht auf MiFinity ist dann wird die Transaktion von MiFinity automatisch beendet.

MiFinity beendet das Automatisch wenn nach 14 Tagen nichts passiert.

I understand, please let's wait until tomorrow's noon and in case the transaction will stay 'in progress' and will be terminated, I will invite the casino to join this conversation again and request an update and their cooperation.

Please let us know if anything changes.

Thank you very much for your patience.

It's still in "Progress" on MiFinity

Es ist immer noch in "Progress" auf MiFinity

After 4 weeks and 5 days and 50 gray hairs, the amount was transferred.

Thanks to the CasinoGuru team! 🤝🏼

In the future I will always check their site before playing at any casino.

Nach 4 Wochen und 5 Tagen und 50 Grauen Haaren, wurde der Betrag überwiesen.

Danke an das Team von CasinoGuru! 🤝🏼

In Zukunft werde ich immer auf ihrer Seite schauen bevor ich bei einem Casino spiele.

Thank you very much, FlashFX, for confirming and for using the Casino Guru complaint resolution centre. I am really glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru