Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hi, everyone,

I've been waiting for a payout again since January 27th, 2022! The status of my payout has still not changed since then. If you write to the support via email, there is no response! Just cheeky!

Hallo zusammen,

erneut warte ich seit dem 27.01.2022 auf eine Auszahlung! Der Status meiner Auszahlung hat sich seitdem noch immer nicht verändert. Wenn man dem Support per Mail schreibt, kommt keine Reaktion zurück! Einfach nur noch frech!

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We know already from your previous complaint that your casino account has been successfully verified in the past. Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

exactly the payout is pending and has not yet been processed. I just find it strange that other casinos manage to pay out the amount after 2 weeks at the latest and only this casino doesn't.

I played with an active bonus but always followed the rules. I'm just wondering why that is.

Kind regards,

sandra

Hallo,

genau die Auszahlung steht noch aus und ist noch nicht verarbeitet worden. Ich finde es nur komisch, dass andere Casinos es nach spätestens 2 wochen hinbekommen den Betrag auszuzahlen und nur dieses Casino nicht.

ich habe mit aktiven Bonus gespielt aber mich immer an die Regeln gehalten. Ich frage mich nur woran das liegt.

Mit freundlichen Grüßen,

Sandra

I fully understand your frustration, Sandra. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Today is exactly 14 days and still nothing happened.

Heute sind es genau 14 Tage und immer noch nichts passiert.

Thank you very much, Sandra, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sandra!

From now on, I will take care of your complaint. In order to proceed, I'd like to invite representatives of Wild Pharao Casino into this complain to help us with resolving the issue.

anything new here? Money is still not there

irgendwas neues hier? Geld ist immer noch nicht da

Hi there,

I'd like to know what's going on here...

Hallo,

ich würde hier gerne langsam wissen was Sache ist…

Hello?

Hallo?

Hello Sandra!

Thank you for letting us know that your issue still persists. Unfortunately, the casino remains unresponsive up to this day. Without their entry into this discussion, it will be impossible to discuss any possible solution of your issue.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Already done, thanks!

Hat sich erledigt danke!

please note that since the payout got canceled and played by the player this case cannot be solved from our side

Dear Sandra,

Could you please confirm that your balance was played down?

Yeah I downplayed it then

Ja ich hab es dann heruntergespielt

Dear Sandra,

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.