Wild Pharao Casino - プレイヤーの撤退は遅れています。

Another payout problem

On 6/13/22 the casino wrote €500 profit will be in my account in 2 to 3 days there is nothing there in the chat I am told to contact the finance department I have done that I do not receive an answer would be great if you asked me about it

Thanks, money has also been withdrawn from the player account

Wieder mal ein Auszahlungsproblem

Am 13.6.22 schrieb das Casino 500€ Gewinn sind in 2 bis 3 Tagen auf mein Konto es ist nichts da im Chat wird mir gesagt ich soll mich an die Finanzabteilung wenden habe ich gemacht ich erhalte keine Antwort wäre super wenn ihr da mal nachfragt

Danke Geld ist auch vom Spielerkonto abgegannen

Dear flanders,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. Do I understand correctly that your payments have been processed and sent to you but never reached you? Which payment method you have opted for to withdraw your winnings, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It was approved on June 13th, I was written to, the transfer takes 2 to 3 days

Bank Transfer

Es ist genehmigt worden am 13.6 es wurde mir geschrieben die Überweisung dauert 2bis3 Tage

Banküberweisung

Dear flanders,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.