Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello,

I made a payout of €350 on 07/14/2022. I also have a verified account with Wildpharao so a payout should be in my account within 2-3 days, however I still haven't received any money. Live customer support told me to email payments@wildpharao.com multiple times, but I never got a reply.

Hallo,

ich habe am 14.07.2022 eine Auszahlung in Höhe von 350€ getätigt. Ich habe bei Wildpharao auch ein Verifiziertes Konto, daher sollte eine Auszahlung innerhalb von 2-3 Tagen auf meinem Konto sein, jedoch habe ich immer noch kein Geld erhalten. Der Live Kundensupport verwies mich mehrfach eine E-mail an payments@wildpharao.com zu senden, jedoch erhalte ich dort keine Antwort.

Dear M1sterpoolakoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Good day,

I made a mistake with the above date, I made a payment on 06.07. So far I still haven't received any money

Guten Tag,

ich habe mich bei dem obigen Datum vertan, eine Auszahlung habe ich am 06.07 getätigt. Bislang habe ich immer noch kein Geld erhalten

Thank you for your reply, M1sterpoolakoo. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Good day,

I haven't made a payment yet.

Yes, my account is fully verified. There are two payouts. One in the amount of €250, which I accumulated with a bonus. I won the other prize of €100 without a bonus.

Kind regards.

Guten Tag,

eine Auszahlung hatte ich bislang noch nicht vorgenommen.

Ja mein Konto ist vollständig verifiziert. Es handelt sich um zwei Auszahlungen. Eine in höhe von 250€, diese habe ich mit einem Bonus angesammelt. Den anderen Gewinn in Höhe von 100€ habe ich ohne einen Bonus gewonnen.

Mit freundlichen Grüßen.

Dear M1sterpoolakoo,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.