Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, I have applied for a payout from wildpharao or 2 payouts. The first is from 7/3/22 is 500 euros and the second payout is also 500 euros from 7/12/22. I got an email that the money will be in my bank account in 2-3 days. So far there is nothing. Live chat doesn't really help either and emails aren't answered either

Hallo und zwar hab ich eine Auszahlung bei wildpharao beantragt bzw 2 Auszahlungen. Die erste ist vom 3.7.22 sind 500 Euro und die zweite Auszahlung ist vom 12.7.22 auch 500 Euro. Ich habe jeweils eine Email bekommen das dieses Geld in 2-3 Tagen auf meinem Bankkonto ist . Bis jetzt ist nichts da . Livechat hilft auch nicht wirklich weiter und Emails werden auch nicht beantwortet

Dear janeck-007,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal requests to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Sent them a screenshot on this email. I know a bad casino .

Hab ihnen auf diese Email ein Screenshot gesendet. Ich weiß ein schlimmes casino .

Dear janeck-007,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.