Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hi,

I made a withdrawal of 1000EUR in DECEMBER 2021 and nothing happened.

And they never reply to emails. And every time I go on the chat to tell them, they said they will reply soon. Very incompetent and unprofessional this casino. Bonus and promotions come to email regularly but never replied to my emails and I sent a lot of those.

I made a withdrawal of 1000Eur on December 7th morning UTC time.

Dear daonigram,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The username is n***i and the email at the casino is d***l@gmail.com.

Thank you very much daonigram for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello daonigram,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear daonigram , please note that those screens are just showing our payout screen which everybody can open this does not show any created/applied payout.

WildPharao,

The point of this complaint is not about the last screenshots I just sent.

I'm asking for you to respond to my withdrawal of 1000EUR on the account n*****hi on your casino, which I made since December 7th 2021 morning (UTC Time) on your casino.

I made this withdrawal on that day and never touched it. It is nowhere to be found, just like some of my deposits are nowhere to be found either. As you can see from the screenshots above, I contacted the chat many many times about this and about my transaction history (which has been rigged/faulty), and they keep saying I should wait and wait...

If you examine my game history details, you can calculate and in fact see that I did made a withdrawal of 1000EUR and never canceled it whatsoever. It's all a technical issue about your website! But your theory (after everything I've experienced with WildPharao) is to just to ignore everything and take the money...!!!

Dear Wild Pharao Casino,

you didn't answer my question. Can you answer straight to the point, please?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any relevant explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.