Wild Pharao Casino - プレイヤーの撤退は遅れています。

I've been waiting for my payment for 2 months now. There is no response to e-mails and the live support is no longer helpful.

ich warte jetzt schon seid 2 Monaten auf meine auszahlung. Auf E-mails wird nicht reagiert und der live support hilft einen auch nicht mehr weiter.

Dear jule1801,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes, the payout is open all the time and is not processed.. as i said, i don't know why because i don't get any replies either.

LG

ja die auszahlung ist die ganze zeit offen und wird nicht bearbeitet..wie gesagt ich weiß nicht warum weil ich auch keine antworten bekomme.

LG

I've just checked again.. the status of the payment is now processed and the money is no longer on the account but not on my bank account either

ich habe jetzt gerade nochmal geguckt..der status der auszahlung steht jetzt auf verarbeitet und das geld ist nicht mehr auf dem account aber auch nicht auf meinem bankkonto

I see. Please allow a few working days for the withdrawal to hit your bank account and keep me informed. Thank you very much in advance.

Hello jule1801,

Have there been any developments since our last conversation, please? 

Dear jule1801,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Dear jule1801,

Thank you for letting us know about the problem. Please be informed that all the payments were done. I have attached proofed of payment. 

Please, let us know if you received the payment.

Best regards,

WildPharao Support Team

Thank you very much, WildPharao Support Team, for your assistance.

Dear jule1801,

Could you please confirm it?

Dear jule1801,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.