Wild Pharao Casino - プレイヤーの撤退は遅れています。

WithDrawl was requested 2022-04-06. I have not been able to get any response from the casino regarding the status of my withdrawl.

The live support states that they can only provide help with game related issues and do not have any insight in the casinos banking system.

Dear EastLake110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the payment is still pending without being processed inside your casino account? Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi!

Thank you for the reply. I attached the full account history. The winnings came from "Clean" deposits made after a "FirstDepositBonus". The status of the withdrawl does not say much as you can see from the screen shot, more than the fact that they seem very keen on me canceling it 😀

In my mind they have not procceed it in anyway.

.

Hello EastLake110,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.

I will escalate this issue and come back to you asap.

Best regards,

Wildpharao Support Team

Thank you very much, EastLake110, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello EastLake110,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi!

I can confirm that the withdrawl of €347 was received in full 2022-04-28. Thank you CasinoGuru and Wild Pharao.

//EastLake110

Dear EastLake110,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru