Wild Pharao Casino - プレイヤーの撤退は遅れています。

No payout for over 1.5 months, already 5 approved payments worth 3.9k that never arrived, 5k still pending to be requested. Casino dodges questions in chat, no replies at all via email.

Keine Auszahlung seit über 1,5 Monaten, bereits 5 freigegebene Zahlungen im Wert von 3,9k die nie angekommen sind, noch 5k offen die beantragt werden müssen. Casino weicht Fragen aus im Chat, per E-Mail kommen gar keine Antworten.

Dear northlandbears,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

6 withdrawals have already been processed/released but never reached my account. That's a total of 4,900 EUR. The remaining 4,000 EUR are still in the player's account and must be applied for. The win was from games with bonus money, but the wager was wagered in full and the win limit was not reached. So everything is legitimate, the money just doesn't arrive. In the live chat you are put off with the sentence should be there soon (they said that 3-4 weeks ago), there is no answer to e-mails at all.

Warm greetings

Hallo,

6 Auszahlungen sind bereits bearbeitet/freigegeben aber nie auf meinem Konto angekommen. Insgesamt 4.900 EUR sind das. Die restlichen 4.000 EUR sind noch im Spielerkonto und muss beantragt werden. Der Gewinn war aus Spielen mit Bonusgeld, der Wager wurde aber komplett umgesetzt und die Gewinnbeschränkung nicht erreicht. Daher alles legitim, das Geld kommt nur einfach nicht an. Im LiveChat wird man vertröstet mit dem Satz sollte bald da sein (das sagten sie auch schon vor 3-4 Wochen), auf E-Mails gibt es gar keine Antwort.

Liebe Grüße

Thank you very much, northlandbears, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello northlandbears

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation.

Dear Wild Pharao Casino,

Can you please provide some information regarding the player's withdrawal/s?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear northlandbears,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Wild Pharao Casino has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.