Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hello, I have made a withdrawal request of 1000€ on 28/1/2022. It is still not been processed. I have sent 2 emails, one to the payments department and one to the info department but till today I have had no response. 

I have on my balance still 4000€ for withdrawals but the system doesn't let me even request them because the first withdrawal hasn't been confirmed. The live chat doesn't respond to anything just giving me emails. Also as it seems my acc is fully verified

Hello petsoukos21,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.

Please allow me to ask you a few more question before we would move forward.

Did you accumulate your balance with bonus or real money? If with a bonus, did you complete all the wagering requirements of it? What kind of e-mails are they sending to you? Did they ever respond anything regarding the withdrawal?

It is common that a withdrawal may take longer if it's the first one and specially if you played with a bonus as the casino have to check if you did everything by the terms of the bonus.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello nick and thank you for your interest. I played with bonus 100% 100€+100€. I completed the wager requirements. They send me almost everyday mails with bonuses. I only managed to speak with livechat but they didn’t help they just gave me mails of some departments of the casino but those departments haven’t replied till today.

Could you please advise since when is the account fully verified? Note that it might take up to 14 days based on our experiences in other complaints to receive the money after the date of verification.

Yes nick my account is fully verified. I attach you a screenshot

Dear petsoukos21,

Be sure to wait then the 14 days since the successful verification to receive the money. When exactly was it complete?

Hello. I ve waited more than 14 days. The first withdrawal has been transferred today.

Dear petsoukos21,

Did you request for another withdrawal since then? How many more withdrawals are pending or what amount is still waiting to be transferred to you?

Hello petsoukos21,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.