Wild Pharao Casino - プレイヤーの撤退は遅れます。

I've been waiting for my money for 10 days. Support doesn't respond to my email and live chat has blocked me

Warte seid 10 Tage auf mein geld Support meldet sich nicht auf meine Email und live Chat hat mich blockiert

Hello Liane,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hello yes this is my first withdrawal and my account is fully verified. Yes, I paid in with a bonus and I've been waiting for verification and alleged transfers of the money for 2 weeks. And I'm rudely put off by the live chat. The finance department didn't even get back to you.

Hallo ja das ist meine erste Auszahlung und mein Konto ist vollständig Verifiziert. Ja ich habe mit bonus eingezahlt und seid 2 Wochen Verifizierung und angeblich Überweisungen des Geld warte ich .Und werde vom live Chat unhöflich vertröstet. Die finanzabteilung meldet sich erst gar nicht zurück.

How long does that take?

Wie lange dauert das noch ?

The casino has now banned me from the house, everything is legal, these are scammers.

Das casino hat mir jetzt ein hausverbot erteilt ist das alles rechtens, das sind doch Betrüger.

Hello casino guru, did you achieve anything? It is now exactly three weeks since the payout was processed.

Hallo casino Guru, haben Sie was erreicht? Es ist jetzt genau drei Wochen her wo die Auszahlung bearbeitet wurde.

Hello Liane,

As we usually wait for the recommended time we did not contact the casino yet. I will now forward your complaint to my colleague Viliam who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello kacyleelp,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear all,

Please find attached proof of payments

Best Regards,

WildPharao Support Team

Dear kacyleelp,

I'll set the timer to 7 days, please, let me know when you'll receive your winnings.

Thank you

receive profit

Gewinn erhalten

Dear kacyleelp,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru