Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hi.

I still have three payouts open at this casino (25.04/29.04/01.05).

Unfortunately, the amount has not yet been paid out, although I have been in live chat several times and am verified there.

Each time I was told that it would be transferred as soon as possible.

Maybe you can help me there?! Thanks very much

Hallo.

Ich habe bei diesem Casino noch drei Auszahlungen offen(25.04/29.04/01.05).

Leider wurde der Betrag bis jetzt noch nicht ausgezahlt, obwohl ich schon mehrmals im Live Chat war und dort auch verifiziert bin.

Jedes mal wurde mir gesagt, das es so schnell wie möglich überwiesen wird.

Vielleicht könnt Ihr mir dort weiterhelfen?! Vielen Dank

Hello Dennis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that we have multiple complaints regarding the same issue with this casino and it always take longer for them to pay out players. We usually recommend to wait at least 14 days after finishing the verification before we would intervene with the casino.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for getting in touch so quickly. I would be happy to give you more information.

I've already had a few payouts at the casino, which were actually paid out quickly. Once it took a little longer, I went to the live chat and the money was transferred the next day. The period there was about two weeks.

I always had a bonus activated on requested withdrawals.

Unfortunately, I can't tell you how long I've been verified there. If I look under the "verify" menu item, it says that I am fully verified.

Greeting,

Dennis

Hallo Nick,

Danke das Sie sich so schnell gemeldet haben. Gerne gebe ich Ihnen noch weitere Informationen.

Ich hatte bei dem Casino schon ein paar Auszahlungen, die eigentlich auch schnell ausgezahlt wurden. Einmal hat es etwas länger gedauert, da bin ich dann in den Live Chat und am nächsten Tag wurde das Geld überwiesen. Der Zeitraum lag dort bei ca. zwei Wochen.

Ich hatte bei den beantragten Auszahlungen immer einen Bonus aktiviert.

Leider kann ich Ihnen nicht sagen, wie lange ich dort schon verifiziert bin. Wenn ich unter dem Menüpunkt "verifizieren" gucke, steht da drin, das ich vollständig verifiziert bin.

Gruß,

Dennis

Hello Dennis,

Thank you for getting back to us. From our experience this specific casino sometimes delay the payments - we even have multiple complaints on the same issue - but we are not entirely sure of the reason.

I will now forward your complaint to my colleague Branislav who will be assisting your from now on and will try to get in touch with them.

Regards,

Nick

Hello, Dennis,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payments?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Dennis,

Thank you for letting us know about your problem. I will escalate your payment issue and come back to you asap.

Best regards,

WildPharao Support Team

Greetings all,

Dear WildPharao Support Team

Please, let us know about any news.

We are looking forward to hearing from your soon.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Dennis,

Since we have not received any response and/or an update from the casino regarding the issue for a long time, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - I recommend you to contact the gaming authority the casino is regulated by (Curacao) and submit a complaint directly to the regulator. In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru