Wild Pharao Casino - プレイヤーの撤退は遅れます。

I made a withdrawal 1 month ago, i still haven't received payment. I got mine account verified 3 weeks ago and withdrawal request was marked processed 06.03.2022. In withdrawal e-mail it said that it can take up to 2-3 days.

Hello jopee7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it's your first ever withdrawal request from the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Yes, this was my first withdrawal request.

I used bonus to collect wins. I contacted them through e-mail 6 days ago, and still waiting for respond. Also i contacted them 2 days ago through live chat and asked that how long withdrawal still takes and all they say is "We in livechat can't help you with withdrawals"

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

If there wouldn't be any update regarding your case until the end of next week, we will definitely try to intervene.

It's now been 24 days since my withdrawal request was marked as processed, i still haven't received any payment

Dear jopee7,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.