Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hi, my account is verified but I have been waiting for more than 3 weeks for a withdrawal of €80 that I won through a bonus, and the money still hasn't arrived, I need an answer since the online chat always gives me excuses that I have to wait longer.

Buenas mi cuenta esta verificada pero tengo mas de 3 semanas esperando un retiro de 80€ que gane mediante un bono, y aun no me llega el dinero necesito respuesta ya que el chat online siempre me da excusas que tengo que esperar mas tiempo.

Hello jmguevara2121,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? What kind of bonus did you use? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, good on June 15, 2022 I received the email that neither account was fully verified, and about two days later I wrote to the casino again asking about my withdrawal and they only told me that they would wait for it to be soon, that according to they would send my complaint to another department of theirs and the bonus I used was the €10 welcome bonus.

Hola, buenas el 15 de junio del 2022 me llego el correo de que ni cuenta fue verificada vompletamente, y unos dos dias despues les eacribi denuevo al casino preguntando por mi retiro y solo me dijeron que esperaran que este pronto, que segun enviarian mi queja a otro departamento de ellos y el bono que huse fue el bono de 10€ de bienvenida.

Dear jmguevara2121,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.