Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hello, I made a withdrawal of 1000 euros on 7/16/22.

This was processed immediately (I am also verified) and has therefore been in processed since then.

According to the live chat, the money should be in my bank account in 3-5 days. Unfortunately, no funds have been credited to my account. I am in contact with some players who have been waiting for their money for several weeks. This is the first casino where I have to wait for my money. Please help!

Hallo, ich habe am 16.7.22 eine Auszahlung von 1000 Euro getätigt.

Diese wurde sofort bearbeitet (ich bin auch verifiziert) und steht daher seitdem in processed.

Laut Livechat soll das Geld in 3-5 Tagen auf meine Bankkonto eingehen. Leider sind keinerlei Gelder auf meinem Konto eingegangen. Ich stehe in Kontakt mit einigen Spielern die seit mehreren Wochen auf Ihr Geld warten. Das ist das erste Casino, wo ich auf mein Geld warten muss. Bitte um Hilfe!

Hello smartgainz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, I played 100 percent with the welcome bonus and implemented it error-free without violating the bonus conditions. I've been verified for over half a year, but I've never had a payout until July 16th. I write in live chat every day, I only get the answer that you have no access to my account and I should send an email to payments@wildpharao.com about the Thmea payment. I've done this 3 times with no response.

Hallo ich habe mit Willkommenbonus 100 Prozent gespielt und diesen Fehlerfrei ohne die Bonus Bedingungen zu verletzen umgesetzt. Verifiziert bin ich schon über ein halbes Jahr, dennoch hatte ich bis zum 16.7 noch nie eine Auszahlung. Ich schreibe jedentag im livechat, da bekomme ich nur die Antwort, dass Sie keinerlei Einsicht auf mein Konto haben und ich soll eine Email an payments@wildpharao.com zum Thmea Auszahlung schicken. Das habe ich schon 3 mal gemacht, ohne Rückantwort.

Dear smartgainz,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.