Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hello, I need your help. I've been waiting for my payout at Wildpharao since 01/30/22. Account has been verified for some time, 1st payment took almost 2 weeks. The amount was a bit higher then. I played and wagered €20 CashBack. Live chat sometimes doesn't help or answers at all. I wrote to support and there is no response either. It annoys me so much and I finally want the money and then I never pay in there again. I'm really disappointed. It worked the 1st time. I hope you can help me.

LG

Hallo, ich bräuchte eure Hilfe. Seit dem 30.1.22 warte ich auf meine Auszahlung bei Wildpharao. Konto ist schon länger verifiziert, 1te Auszahlung dauerte knapp 2 Wochen. Da war der Betrag etwas höher. Ich habe mir 20€ CashBack gespielt und umgesetzt. Live Chat hilft einen null bzw. Antworten manchmal auch gar nicht mehr. Support habe ich angeschrieben und es kommt auch da keine Reaktion. Mich ärgert es so und ich möchte endlich das Geld und dann zahle ich da nie wieder ein. Bin echt enttäuscht. Beim 1ten mal klappte es. Ich hoffe ihr könnt mir helfen.

Lg

Hello Tiiina,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.

Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that it is not your first withdrawal request and your account is already verified? Did you follow all the cash back terms and rules?

From our experience we can say that Wild Pharao has many complaints with delayed payments - however, if they already paid you once, it is only matter of time before the money would arrive. If it would not even until the end of next week, we will try to intervene.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Nick,

my account has been verified for a long time and a payment has already been made successfully. And according to my opinion, I have complied with all the rules of CashBack.

I thank you for the answer. Then next week I would answer here again whether the money came or not.

Hallo Nick,

genau mein Konto ist schon längst verifiziert und eine Auszahlung wurde schon erfolgreich getätigt. Und laut meiner Meinung habe ich alle Regeln vom CashBack eingehalten.

Ich danke für die Antwort. Dann würde ich nächste Woche noch einmal hier antworten, ob das Geld kam oder nicht.

Hello Tiiina,

Will set back the timer until we hear from you.

Regards,

Nick

Hi there,

As expected, no money came to me and the amount is still being processed at Wildpharao! No response from support. I ask that you intervene.

LG and thank you.

Hallo,

wie erwartet kam kein Geld bei mir an und der Betrag steht bei Wildpharao immer noch in Bearbeitung! Keine Reaktion vom Support. Ich bitte darum das eingegriffen wird.

LG und Danke.

Thank you Tiiina for the update. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it and I hope we will be able to help you out.

Regards,

Nick

Hello, Tiiina,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been processed yet and when can she/he expect the payment?

Thank you in advance for providing the information.

Hi there,

Money was transferred to my account today. Thank you very much for your help.

LG

Hallo,

Geld wurde heute auf mein Konto überwiesen. Ich bedanke mich vielmals für eure Hilfe.

LG

Great news! Thank you, Tiiina, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru