Wild Pharao Casino - プレイヤーの賞金は無効になりました。

Good day,

I deposited at Wild Pharaoh for the first time on 06/28/22!

On July 2nd, 2022, I won €480 for the first time! I met all bonus and wagering requirements!

On July 3rd I received an e-mail that the payment had been confirmed and that it would be in my account in 3-5 working days.

On 07/07/22 I won €1871 again, I initiated a payout of €1000 again!

On the same day I received an e-mail saying that the payment had been approved and that the money would be in my account in 3-5 working days!

On July 8th, however, I found out that the remaining €871 had disappeared from my player account!

The support cannot help me either, he puts me off saying they are not responsible for payments, I should be patient and only refer me to an e-mail address! I have already sent 3 e-mails there, no reaction from you!

I hope someone can help me here!

Thank you in advance and best regards

Guten Tag,

Ich habe am 28.06.22 das erste mal bei Wild Pharao eingezahlt!

Am 02.07.22 hatte ich das erste mal 480€ gewonnen!Ich habe alle Bonus und umsatzbedingungen erfüllt!

Am 03.07.kam eine E-mail,dass die Auszahlung bestätigt wurde und es in 3-5 Werktagen auf meinem Konto sei.

Am 07.07.22 habe ich wieder 1871€ gewonnen,ich habe wieder eine Auszahlung von 1000 € veranlasst!

Am gleichen Tag kam auch da eine E-mail,dass die Auszahlung genehmigt wurde und das Geld in 3-5 Werktagen auf meinem Konto sei!

Am 08.07.jedoch musste ich feststellen,dass die übrigen 871€ von meinem spielerkonto verschwunden waren!

Der Support kann mir auch nicht weiter helfen,er vertröstet mich,sie seien für Auszahlungen nicht zuständig,ich solle Geduld haben und verweisen mich nur an eine E-mail Adresse!Dort habe ich auch schon 3 Mails hingeschickt,keine Reaktion von Ihnen!

Ich hoffe es kann mir hier jemand weiter helfen!

Vielen Dank schonmal und Liebe Grüße

Hello adrianamessana69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what bonus did you use? Did you receive any closer information from the casino regarding the voided balance? What is your current casino balance?

Looking forward to your answer.

Regards,

Nick

Dear adrianamessana69,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.