Wild Pharao Casino - 選手の退会が遅れました。

I made my first payment of 500 euros on July 12th, 2022. I have not received any money up to and including today, August 2nd, 2022. meanwhile there are 4 payouts totaling 1030 euros that the casino has to transfer to me. had written to all email addresses from wildpharao that could be found on the net. however, I received no reply.

Habe am 12.07.2022 meine erste Auszahlung in höhe von 500 Euro getätigt. bis einschließlich heute den 02.08.2022 hab ich noch kein geld erhalten. mittlerweile sind 4 Auszahlungen in höhe von insgesamt 1030 euro die das casino mir überweisen muss. hatte alle auffindbaren email adressen von wildpharao im netz angeschrieben. jedoch erhielte ich keine antwort.

Dear dk038677,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi??

Was that it with the help?

Hallo??

War es das schon mit der Hilfe?

So today, August 5th, 2022, there was still no transfer from Wildpharao.

Also stand heute der 05.08.2022 immer noch keine Überweisung von Wildpharao erhalten.

Dear dk038677,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.