Wild Pharao Casino - 選手の退会が遅れました。

Hello,

I´´ve requeste 2 withdrawals. 1000 € on 14th of July 2022 and 800 € on 15th of July 2022. Both have the status "processed" for 2 weeks now. Before you ask: The account was verified a long time ago, the bonus rules and the wager were met and the withdrawal method was already used and checked (i will enclose some proof).

So before you ask more questions, I would simply ask you to take the Casino in the conversation and let them explain maybe. I hope you can help me.

Thanks a lot in advance and have a nice day!

Best,

Matthias

Dear mblomenhofer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Have you tried contacting the casino regarding this situation? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

the successful withdrawals were requested on 01/12/2022 and 01/21/2022 (see screenshot) and both arrived on the bank account on 01/28/2022.

Unfortunately I didn't save any chat histories.

Thank you and best regards,

Matthew

Liebe Kristina,

die erfolgreichen Auszahlungen wurden am 12.01.2022 und 21.01.2022 beantragt (siehe Screenshot) und sind beide am 28.01.2022 auf dem Bankkonto eingegangen.

Leider habe ich keine Chatverläufe gespeichert.

Danke und liebe Grüße,

Matthias

Dear mblomenhofer,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.