Wild Pharao Casino - 選手の退会が遅れました。

Hey! I withdrew €400 on 29 June 2022 and the money still hasn't arrived. I've been in the chat several times asking about that and always the same answer that we can't handle it, we're a technical service and send an email to payments@wildhpharao.com and there's never been an answer from there even though messages have been sent weekly. From the end of the chat, it is said that a message was sent, or at least that's what it claims. In October, I asked if I could get the money back to the game account, it was successful immediately.. I immediately made a new withdrawal for that €400 and it has already been 10 working days. first they said in the chat that it will take 3-5 working days, well it's been 10 days and they say send an email again.. no answer and threatened to ban my user if I go to ask the same thing again.

Hei! Kotiutin 29.6.2022 400€ ja raha ei ole vieläkään tullut. Useaan otteeseen ollut chatissa kysymässä tuota ja aina sama vastaus, että emme hoida olemme tekninen palvelu ja laita meiliä osoitteeseen payments@wildhpharao.com ja sieltäkään ei ole ikinä vastattu mihinkään vaikka on viikoittain laitettu viestiä. Chatin päästä kuulemma kanssa laitettu viestiä tai niin ainakin väittää. Lokakuussa pyysin saisiko rahan takaisin pelitilille se kyllä onnistui heti.. Tein saman tien uuden noston tuolle 400€ ja siitäkin on mennyt jo 10 työpäivää. ensin sanoivat chatissa, että menee 3-5 työpäivää no on mennyt tuo 10 päivää ja sanovat taas laita meiliä.. ei vastausta ja uhkasivat bannata käyttäjäni, jos vielä menen kysymään samaa asiaa.

Dear Teisko18,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

I e-mailed screenshots of the withdrawal, chat and sent e-mails.

Laitoin sähköpostitse screenshotit kotiutuksesta,chatista ja laitetuista sähköposteista.

Dear Teisko18,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.