Wild Pharao Casino - 選手の退会が遅れました。

I won a long time after I deposited without end and asked me to pay it out but I get no answer nothing comes from them that was in November and still not I wrote emails that often but no answer only from the live chat that they shouldn't be able to do anything should contact the payment support but never get an answer from them I'm really angry about it can you please help me somehow to fix it many thanks in advance

Habe seid langem nach dem ich ohne ende eingezahlt habe mal gewonnen und drum gebeten mir das auszuzahlen aber ich bekomme keine Antwort nichts kommt von denen das war im November und jetzt immer noch nicht habe so oft Emails geschrieben aber keine Antwort nur vom live chat das die nichts machen können soll mich beim payment support melden Aber bekomme nie antwort garnichts von denen bin echt sauer drüber können sie mir bitte helfen das irgendwie zu beheben vielen dank im voraus

Dear pattisina1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes, I got the profit through a bonus, but I did everything as it says in the regulations and this amount was available for payment, the verification was successful and, as I said, never an answer from the casino except for the live chat

Hallo ja den Gewinn habe ich durch einen Bonus bekommen hab aber alles so gemacht wie es in den Bestimmungen steht und dieser Betrag stand zur Auszahlung die verifizierung war erfolgreich und aber wie gesagt nie eine Antwort vom casino außer vom live chat

Dear pattisina1971,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.