Wild Pharao Casino - 選手の退会が遅れました。

Hello,

I won €100 1x wager credit at Wild Pharaoh from a streamer. The bonus had no conditions to be observed. So I took a gamble and won and then requested a €1000 payout on 6/16/22.

Since then I have neither received my money nor an answer to my emails. However, the status of the transaction is "processed", which means to me that the money has been sent.

The support only puts me off and says it's not their job to help with such problems.

I wrote the emails on 7/20, 7/25 and 8/7.

I would be very happy if you could help me, but I also follow the threads about this casino and know what my chances are.

Hallo,

ich habe bei einem Streamer 100€ 1x wager Guthaben bei Wild Pharao gewonnen. Der Bonus hatte keine Bedinungen die man beachten musste. Also habe ich gewagert und gewonnen und daraufhin eine 1000€ Auszahlung am 16.6.22 beantragt.

Seitdem habe ich weder mein Geld bekommen, noch eine Antwort auf meine Mails bekommen. Der Status der Transaktion ist jedoch auf "processed", was für mich bedeutet, dass das Geld gesendet wurde.

Der Support vertröstet mich nur und meint es sei nicht ihre Aufgabe bei solchen Problemen weiterzuhelfen.

Ich habe die Emails am 20.7, 25.7 und 7.8 geschrieben.

Mich würde es riesig freuen, wenn Sie mir helfen können, allerdings verfolge ich auch die Threads zu diesem Casino und weiß wie meine Chancen stehen.

Dear Luther01,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your winnings were accumulated from a free bonus (No Deposit bonus) solely? Have you been given any explanation of what caused the delay? Was your account successfully verified, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

yes the money was all won through the 1x wager bonus I won at a streamer.

Unfortunately, I didn't get an explanation as to why I had to wait so long for my money, since I didn't get an answer to my e-mails and Live Support always says something like that.

My account is already verified and I have previously requested a withdrawal of €50, which I received.

Hallo,

ja das Geld wurde alles durch den 1x wager Bonus gewonnen, welchen ich bei einem Streamer gewonnen habe.

Leider habe ich keine Erklärung bekommen, weshalb ich so lange auf mein Geld warten muss, da ich keine Antwort auf meine E-Mails bekommen habe und der Live Support grundsätzlich zu sowas äußert.

Mein Konto ist bereits verifiziert und ich habe schon einmal eine Auszahlung von 50€ beantragt, welche ich auch bekommen habe.

and the Live Support basically does not comment on something like that.*

und der Live Support sich grundsätzlich zu sowas nicht äußert.*

Dear Luther01,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.