Wild Pharao Casino - 選手の退会が遅れました。

Hello, I played at Wildpharao and after wagering my 100% bonus I requested a withdrawal of €500. My account is verified. The payout has the status: Processed since July 9th, 2022 and then I paid in again and won 900 euros and also the same as in the first payout, this took place on July 12th, 2022. The live support does not help me either and claims on the one hand that he is not responsible for it and on the other hand I don't get any answers at all. I also sent an email to the casino's finance department with no reply either.

In live chat today I received this answer to the question when I will receive my money:

"That's being checked, the game provider is doing random checks - they'll be ready soon

then you have it"

I'm starting to worry

Hallo, ich habe bei Wildpharao gespielt und nachdem ich meinen 100% bonus umgesetzt habe eine Auszahlung von 500 €beantragt. Mein account ist verifiziert. Die Auszahlung hat den Status: Processed seit dem 09.07.2022 und danach habe ich noch Mal eingezahlt und 900 Euro gewonnen und ebenfalls das selbe wie in der ersten Auszahlung diese erfolgte am 12.07.2022 Der live support hilft mir auch nicht und behauptet einerseits, dass er nicht dafür zuständig sei und andererseits erhalte ich überhaupt keine antworten. Ich habe auch eine email an die Finanzabteilung des Casinos gesendet, jedoch ebenfalls ohne Antwort.

Im livechat habe ich nun heute diese Antwort erhalten auf die Frage wann ich mein Geld erhalten werde:

"das ist in prüfugn der spielanbieter macht stichproben - die sind bald fertig

dann haben sie es"

So langsam mache ich mir Sorgen

Dear sarahpetri47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Sent them an email with proof

Habe ihnen eine E-Mail zukommen lassen mit nachweisen

Dear sarahpetri47,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.