Wild Pharao Casino - 選手の退会が遅れました。

Hello, I requested a withdrawal of 230€ via bank transfer from Wild Pharaoh on 06/28/2022 and my transaction history says that it has been processed, but I am still waiting for the money. On July 18, 2022, I implemented a cashback bonus and requested a payout of €55, which has not yet been processed. Upon request in live chat I was told to email the payments department which I did on 7/26/22 and 7/31/22. Unfortunately I have not received an answer to date.

My account is verified and I have already made withdrawals that were in my account after 2-3 weeks. I hope you can help me. Many Thanks.

Greetings Norman

Hallo, ich habe am 28.06.2022 eine Auszahlung von 230€ via Banküberweisung bei Wild Pharao beantragt und in meiner Transaktionshistorie steht, dass diese bearbeitet wurde, jedoch warte ich ich immer noch auf das Geld. Am 18.07.2022 habe ich dann noch einen Cashback Bonus umgesetzt und eine Auszahlung von 55€ beantragt, die bis heute nicht bearbeitet wurde. Auf Anfrage im Livechat wurde mir mitgeteilt, dass ich mich per Mail an die Zahlungsabteilung wenden soll, was ich am 26.07.22 und am 31.07.22 gemacht habe. Leider habe ich bis heute keine Antwort erhalten.

Mein Account ist verifiziert und ich habe bereits Auszahlungen gemacht, die nach 2-3 Wochen auf meinem Konto waren. Ich hoffe Sie können mir helfen. Vielen Dank.

Gruss Norman

Dear NormanS,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello Petronela,

many thanks for your help. I sent you a screenshot via email.

Greeting Norman

Hallo Petronela,

vielen Dank für Ihre Hilfe. Ich habe Ihnen einen Screenshot via Mail zukommen lassen.

Gruß Norman

Additional comments from the player:

"Hello Petronela,

Attached is the screenshot of my withdrawal request at Wild Pharaoh Casino. Unfortunately I can only access the payment history, but here you can see that I requested a withdrawal on 6/28/22 and 7/18/22. If you need further information or documents, please let me know. Many thanks for your help.

Kind regards

Norman S*******"

Additional comments from the player:

"Hallo Petronela,

anbei der Screenshot meiner Auszahlungsanforderung beim Wild Pharao Casino. Leider kann ich nur auf die Zahlungshistorie zugreifen, aber hier können Sie sehen, dass ich am 28.06.22 und am 18.07.22 eine Auszahlung beantragt habe. Wenn Sie weitere Informationen oder Unterlagen benötigen bitte ich um Rückmeldung. Vielen Dank für Ihre Hilfe. 

Mit freundlichen Grüßen 

Norman S*******"

Dear NormanS,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.