Wild Pharao Casino - 選手の退会が遅れました。

Good day,

I've been trying to withdraw €180 from wildpharao Casino for over a month. Nobody answers my emails and the live chat says it has nothing to do with payouts. I would be very happy if my money would finally be paid out 😣😡

Has anyone the same problem ?

Guten Tag,

ich versuche seit über einem Monat 180€ bei dem wildpharao Casino auszuzahlen. Auf meine Mails antwortet niemand und der livechat meint, er habe mit Auszahlungen nichts zu suchen. Ich wäre sehr froh wenn mein Geld endlich ausgezahlt wird 😣😡

Hat irgendjemand dasselbe Problem ?

Dear hanzmaurerhm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hanzmaurerhm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear hanzmaurerhm,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.