WildCoins Casino - 選手の退会が遅れました。

I initiated my withdrawal at 22:34 it is 02:31 and I keep getting the same please wait and I'm sorry we can't show you a receipt on the Blockchain we can't even reassure you it's currently still on the Blockchain, no it's impossible to talk to a supervisor or manager we ask that you please wait. Rest assured we want you to only enjoy your time with us we're sorry for your situation 😭 please wait you can rest assured we are a real casino I'm sorry for your situation 😭. Please wait. I have deposited 6 times since I've been playing at this pathetic excuse for a casino, I finally win and they lie about being paid out or won't verify it. That is not the normal way of things.

Dear grauskye,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello grauskye,

Have there been any developments since our last conversation, please? 

Dear grauskye,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.