Win A Day Casino - プレイヤーの賞金は没収されました。

They stole my money after i tried to withdraw my 114.00 dollars. It never made it to my account and they said it was confiscated because I used a no deposit bonus code. They are thiefs

Dear jennydolan6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any detailed explanation regarding the no-deposit bonus use? Did the casino clarify what was wrong with you playing with it?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jennydolan6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.