Win A Day Casino - プレーヤーは複数のアカウントを開いたとして非難されました。

Hello, I claimed a bonus for $ 35, I met the wagering requirements, I made the withdrawal for $ 100, and now they tell me that my withdrawal is null, because I have multiple accounts which is not true.

Hola, reclamé un bono por 35. $, cumplí con los requisitos de apuesta, hice el retiro por 100 $, y ahora me dicen que mi retiro es nulo, porque disque tengo múltiples cuentas lo cual no es cierto.

Dear Juan David,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours?

If there’s any relevant communication between you and the casino, please forward it together with your game history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, what happens is that I opened my account in an internet cafe, (it is a place where they rent computers with internet) which I do not know if there are more people who have created accounts on the same computer, now I have tried to enter my account in the casino and they no longer let me enter I think they have blocked me.

Hola, lo que pasa es que yo abrí mi cuenta en un café internet,( es un lugar donde alquilan computadores con internet) lo cual no se si hay más personas que hallan creado cuentas en el mismo computador, ahora he tratado de ingresar a mi cuenta en el casino y ya no me dejan ingresar creo que me han bloqueado.

Dear Juan David,

Could you please specify which bonus you have redeemed? Have you deposited an funds into your account, or it was a No Deposit bonus?

Claim FREE35GURU a no deposit bonus

Reclame FREE35GURU un bono sin deposito

Thank you very much, Juan David, for your quick reply. Majority of casinos accept only one account per IP address, household or device, specially, if bonuses are redeemed. I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter.

For the future references, I would strongly recommend against opening casino account from a different than your private IP address and your own device to avoid any misunderstanding.

Since you haven’t deposited any funds into your account and the system recognized your IP address and device as used before, there’s not much I can do for you. I’m very sorry we couldn’t help you more, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.