Win Diggers Casino - プレイヤーが自分のアカウントをブロックしようとする試みは無視されました。

I asked for a block and told them I’ve got Gambling addiction and that I’m struggling but chose to ignore bombarding me with calls and emails telling I’ve won gifts but nothing turned up

games are fixed never let you win

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be blocked and the reason why?

Is this the email address that you have sent your email to? support@windiggers.com

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I’ve emailed you

Sent

Thank you. Could you please forward your cashier history too?

I’ve emailed you the information

Thank you very much, Mohammed, for all the forwarded screenshots of your deposits. Since there are so many of them, I'd like to kindly ask you if there is a possibility to send me a screenshot of your cashier history from your casino account (with all the deposits and withdrawals clearly visible).

I can’t as they have recently closed my account

When was your account blocked and based on which request?

because I emailed the email of the 1st initial request of when to told them I had a gambling addiction but they re opened my account offering me bonuses and to come back and play

It was only blocked 2 days ago

Please upload here a screenshot of that last email (alternatively, you can forward it to petronela.k@casino.guru). Thank you very much.

Sent

Just a short recap before we'll proceed with this case. Could you please confirm the following events?:

• The first email in which you informed the casino about your gambling addiction has been sent on the 18th of June 2021.
• Your account has been blocked only on the 27th of February 2022.

Is there any way of forwarding me a compact history of your deposits made in this casino (maybe your bank statement, since I'm unable to analyze it from the forwarded screenshots)? Thank you very much in advance.

I can send emails which where sent to me from win diggers

Dear Mohammed,

I’m very sorry but you haven’t answered any of my previous questions. Please check my reply from the 3rd of March and try to assist. Thank you in advance.

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.