Win2day Casino - ポーカー トーナメント中にプレーヤーのアカウントがロックされました。

The casino has locked my account during two ongoing poker tournaments.

I was already among the first players.

Now, of course, everything is lost.

An open sports bet still exists.

The reason for blocking is that I complained too often. Yes, I did so exactly three times

And sent praise twice.

I never scolded or anything like that.

Never received a warning.

Which would still be justified

I asked the casino to unlock it but nothing happens.

Casino sperrt meinen acount unter 2 laufenden Turnieren beim poker.

War unter den ersten Spielern schon.

Jetzt natürlich allea weg verloren.

Sportwette war offen noch.

Sperrung ist als Grund habe mich zu oft beschwert. Ja habe ich genau 3 mal

Und 2 mal ein lob gesendet.

Habe nie geschimpft oder sonstiges.

Nie eine Verwarnung bekommen.

Was noch gerechtfertigt wäre

Entsperren gesendet an casino pasiert nicjts.

Dear putzgrubermarkusovb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear putzgrubermarkusovb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.