WinBet Casino IT - プレイヤーの入金が遅れています。

I deposited 30 BGN via a cash terminal and received a receipt for the deposit, but the website did not credit my account.

I contacted them via chat and they responded that they were experiencing a technical issue. An hour or two later, they told me there was no problem, but the money was still not in my account. I contacted them again, and they said the case had been forwarded to one of their departments and would be reviewed, but now it's the second day and the money is still not there.

Депозирах 30 лв чрез кеш терминал,издаде ми се бележка за депозита но сайта не ми ги отчете.

Свързах се с тях в чат и отговориха че имали технически проблем.След час,два вече ми казват че няма проблем но парите все още ги няма.Пак се свързвам и казаха че случаят е предаден на някой си техен отдел и ще го разлегад,но вече втори ден така и си ги няма парите

Dear Alabalaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello, today at noon, my deposit was refunded by winbet

Здравейте днеска по обяд ми възстановиха депозита от winbet

Dear Alabalaa, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru