WinGaga Casino - プレイヤーのアカウントの確認が遅れています。

Hello, I have a problem with this casino as they haven't verified my account for days, despite the numerous documents I've sent (the only thing missing is the transaction history), which keeps getting rejected. I don't know why, especially since I sent the official statement of my postepay card from May 18 to June 16 (as requested).

They don't reply to my emails either.

It's very frustrating because even the live chat acknowledges the delay and keeps apologizing, but I don't understand why they won't accept my document. It's not only the official one but also the correct one with all the transactions I've made.

You need to help me, I'm going crazy... I've been waiting for 10 days.

I've attached photos of the requested documentation.

(I have a withdrawal of 2500 euros pending)

Thank you very much in advance.

Salve ,ho un problema con questo casino in quanto non mi convalidano l’account da giorni, nonostante i numerosi documenti inviati ( manca solo la cronologia delle transazioni ) che puntualmente viene respinta, non so il motivo , anche perché ho inviato l’estratto conto ufficiale della mia carta postepay dal 18 maggio al 16 giugno ( cosa richiesta ).

non mi rispondono neanche alle e-mail.

è frustante come cosa , anche perché la live chat anche mi da ragione sul ritardo e continuano a scusarsi , ma non vedo il perché non mi accettano il

Documento dato che non solo è quello ufficiale ma e anche quello corretto con tutte le transazioni che ho fatto.

mk dovete aiutare sto impazzendo.. sono 10 giorni che attendo .

allego foto della documentazione richiesta

( ho un prelievo di 2500 euro in corso )

grazie mille in anticipo

Hello antoniosalza1996,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WínGaga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, the verification process lasts approximately 10 days, the approved documents are: Certificate of residence, Identity document, photo with document and photo of the front and back of the card used.

The last time I spoke to the casino was about 40 min ago where they said they were soliciting the department.

The document that is not approved and they keep rejecting it is the transaction history from May 18th to June 16th.

I forwarded it several times, even though it was the correct one where all the account details are present.

It's the official one of my bank.

It is continually rejected, I don't know which alternative document to attach because I only have that payment method in my possession.

Salve, il processo di verifica è da 10 giorni circa, i documenti approvati sono : Certificato di residenza, Documento d'identità, foto con documento e foto fronte retro della carta utilizzata.

L'ultima volta che ho parlato con il casinò è stato circa 40 min fa, dove hanno detto che sollecitavano il dipartimento.

Il documento non approvato e continuano a respingerlo è la cronologia delle transazioni che va dal 18 maggio al 16 giugno.

L'ho inoltrato più volte, nonostante fosse quello corretto dove sono presenti tutti i dati di conto.

E' quello ufficiale della mia banca.

Viene continuamente respinto , non saprei quale documento alternativo allegare perche solo quel metodo di pagamento ho in mio possesso.

Hello antoniosalza1996,

Did the casino specify what exactly is wrong with the rejected documents? Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear antoniosalza1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.