WinGaga Casino - プレイヤーの入金が遅れています。

I completed a payment via EPS, during which an error occurred at the end of the transaction. In any case, the money was debited from my account, but it has not been received by the recipient (which should have happened immediately).

Interestingly, even after 1 week, they still cannot provide any information. They told me to wait 5 business days... I waited... today, they have no new information... what a joke...

The money has not been transferred back to my account.

250EUR: 208152501022AIL-00M8FFE1IA6F PAYABL - 294947232 E eps

Ich habe Zahlung über EPS durchgeführt wobei am Ende der Transaktion ein Fehler aufgetreten ist. Auf jeden Fall wurde das Geld von dem Konto abgebucht, es ist allerdings nicht beim Empfänger eingegangen (was sofort passieren sollte).

Interessant, dass sie mir nach 1 Woche immer noch nichts sagen können, sie sagten mir, ich solle 5 Arbeitstage warten... ich wartete... heute haben sie keine neuen Informationen... Scherzkategorie...

das Geld nicht auf mein Konto zurücküberwiesen wird .

250EUR: 208152501022AIL-00M8FFE1IA6F PAYABL - 294947232 E eps

Dear Szabolcs, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika