WinnerzOn Casino - 選手の退会が遅れました。

I received a bonus of $10+40 in this casino, unscrewed the wager X50, along the way I won in the sportsbook. Then I played the casino, played slots, everything would be fine, but I have been waiting for the withdrawal for three days already. Support writes first 72 business hours, then the withdrawal may be delayed for 10 days. It's no good. I ask you to help in solving the problem.

Получил бонус в данном казино 10$+40, открутил вейджер Х50, попутно выиграл в спортбуке. Далее играл казино, крутил слоты, все бы хорошо, но я жду вывод уже трое суток. Поддержка пишет сначала 72 бизнес часа, потом вывод может затянуться на 10 дней. Это никуда не годится. Прошу посодействовать в решении проблемы.

Dear Mogwai,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Mogwai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino paid out the money, you can close the complaint

Dear Mogwai,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru