Winota Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Don't want to cash out my money, allegedly I should have a second player account which is not the case at all.

My account was blocked immediately, and I think it's kind of strange that my € 20 where I deposited is refunded to me. Because if I had a second account, which is not the case, it disappeared through my own, so I shouldn't get the € 20 deposit back.

Wollen mir mein Geld nicht auszahlen, angeblich sollte ich ein zweiten Spieler Konto besitzen was überhaupt nicht der Fall ist.

mein Konto wurde sofort gesperrt, und ich finde es irgendwie komisch das mir meine 20€ wo ich eingezahlt habe, wieder zurück erstattet wird. Weil es ja im Falle, das ich ein zweit Konto besitzen würde, was ja nicht der Fall ist, durch mein eigen verschwunden dürfte ich ja die 20€ Einzahlung Betrag ja auch nicht zurück bekommen.

Dear Coskun,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello dear Casino Guru team

Somehow I can't reply to your message on your page, unfortunately somehow doesn't work or I can't get it.

It's about my case at winota. I deposited € 20 with 50 free spins on them, and did the required implementation, actually without any problems. But what I unfortunately do not understand is their problem, why they do not want to pay me off, I have no one where 100% could have used my IP no friend no family part. Otherwise I would know. They don't send me any evidence either. Could you please help me ??? The numbers with the € 20 from where I deposited and from which the confirmation came today.

With best regards

Coskun a ***

Sent from my iPhone"

Additional comments from the player:

"Hallo liebes Casino Guru Team

Ich kann leider irgendwie nicht auf ihre Nachricht auf ihrer Seite antworten, funktioniert leider irgendwie nicht oder ich bekomme es nicht hin.

Es geht um mein Fall bei winota. Ich hab bei denen 20€ mit 50 freispielen eingezahlt, und hab die geforderte Umsetzung auch gemacht und das eigentlich ohne Probleme. Aber was ich leider nicht verstehe ist denen ihr Problem, warum sie mir nicht auszahlen wollen ich hab niemanden wo zu 100 % mein IP benutzt haben könnte kein Freund kein Familien Teil. Sonst würde ich es ja wissen. Die schicken mir auch keinen Beweis Material. Könnten sie mir da bitte helfen??? Die Zahlen mit die 20€ Aus wo ich eingezahlt habe und davon kam heute die Bestätigung.

Mit freundlichen Grüßen

Coskun a***

Von meinem iPhone gesendet"

Thank you very much, Coskun8, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

And that came from winota right kidding the shitty casino site

Und das kam von winota richtige verarsche die scheiss Casino Seite

Hi Coskun,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Winota Casino to the conversation to participate in the resolution of this complaint.

Dear all,

Please note that the Player's account was closed rightfully in full accordance with our Terms&Conditions. 

We can motivate the Casino's decision by providing information to Casino Guru regarding the case. We would like to ask Peter to share an email with us where we can provide the evidence which we have prepared.

However, in order to be able to proceed with that, we will need the Player's consent to share details with Casino Guru regarding the case.

We would like to thank everyone involved for their cooperation.

Best regards,

Winota Team

Yes, I agree to the terms and conditions, please send the documents to the Casino Guru team.

Ja ich stimme den Bedingungen zu, dann schicken sie der Casino Guru Team die Unterlagen bitte.

Hi all,

Thanks for your replies. You can send the evidence to my email address: peter.m@casino.guru.

Hello wanted to ask how it looks with the evidence material from shit winota, have they found nothing and maybe try to forge documents? It's really strange that it's ridiculous.

thanks

mfg coskun

Hallo wollte fragen wie es mit dem Beweis Material ausschaut von scheiss winota, haben die nichts gefunden und versuchen sie vielleicht Unterlagen zu fälschen?? Echt komisch dass ne lächerlich.

Danke

mfg coskun

Peter, evidence was sent on April 8 at peter.m@casino.guru.

Please confirm that you received it.

Best regards,

Winota Team

Hi all,

Sorry for the late reply, the email ended up in the spam folder.

Dear Winota Team,

I would like to ask you for a more detailed evidence than what you sent, thank you.

Dear all,

We have provided Peter with all the necessary evidence on the case.

We are waiting for confirmation that he has reviewed it.

Best regards,

Winota Team

Dear Winota team,

I'm sorry but you didn't really provide any additional evidence. If you want this case to be closed in your favor, either pay the player or provide sufficient evidence confirming multiple accounting.

Dear all,

We would like to inform you that after a thorough internal investigation, our Team has made the decision to pay the Player the disputed amount. 

We would like to ask the player to check the email from our Finance Department and to follow their instructions.

We remain available should there be any questions.

Best regards,

Winota.com

Hi all,

Thank you Winota team for the update and for reconsidering the issue.

Dear Coskun,

Please let me know when you receive your funds.

Hi Peter, thank you first to you and then to the winota team for checking it again,

Peter, I'll let you know after I've received the money.

many thanks to the Casino Guru team

Kind regards

coskun a.

Hi peter, danke erstmal an dich und dann an das winota Team das sie das nochmals überprüft Haben,

Peter ich gib dir dann Bescheid nach dem ich das Geld erhalten habe.

vielen Dank an das Casino Guru Team

mfg

coskun a.

Thank you Coskun,

I will set the timer to 7 days and will get back to you.

Hi Coskun,

Has there been any news?

Hello Peter, the money was completely transferred to me, I am really very grateful to you for giving it to you. And above all, thank you for your effort.

I wish you all the best.

mfg coskun A.

Hallo Peter, das Geld wurde mir komplett überwiesen, ich bin euch echt sehr dankbar, das es euch gibt. Und danke dir vor allem für deine Mühe.

ich wünsche euch alles gute.

mfg coskun A.

Hi Coskun,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter