Winsane Casino - プレイヤーの撤退は拒否されました。

This casino, where I have been playing and withdrawing without issues, suddenly started rejecting my withdrawal requests without giving a justification. I have my account fully verified, and as mentioned, I have made several withdrawals previously. I made a withdrawal request for €700, which is my daily limit since I am VIP level 1. I also want to point out that there was no bonus money involved, only real money. To my surprise, the casino suddenly rejected the withdrawal. I went to the chat to talk to customer support, and the most surprising thing is that they don't even know why my withdrawal was rejected. I spent 1 hour in chat, and they couldn't provide an answer, only asking me to wait for a response that no one gave me. They clearly do not want to pay and are trying to find an excuse. Very dubious behavior from this casino.

Este casino no qual eu tenho vindo a jogar e levantar sem problemas de um momento para o outro começou a rejeitar os meus pedidos de levantamento sem dar uma justificação. Tenho a conta completamente verificada e tal como indicado já fiz vários levantamentos anteriormente. Fiz um pedido de levantamento de 700€ que é o meu limite diário visto que sou nível VIP 1. Mais informo que não havia qualquer dinheiro de bônus, apenas dinheiro real. Qual o meu espanto quando o casino de repente me rejeita o levantamento. Vou ao chat falar com o apoio ao cliente e o mais surpreendente é que nem eles sabem o porque do meu levantamento ter sido rejeitado. Estive 1h no chat e não me conseguiram responder pedindo apenas para esperar uma resposta … que ninguém me deu resposta.. estão claramente a não querer pagar e a tentar arranjar uma desculpa. Comportamento muito duvidoso desde casino.

Dear guizinho8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winsane Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested another withdrawal using the same method?
• Are there other alternative payment methods you verified previously that can be used to withdraw your winnings?
• When was the last time you successfully requested a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas