Winzz Casino - プレイヤーがフリースピンを受け取れなかったと訴えています。

there was a 1euro deposit for 77 free spins,

i made the deposit, but any time i try to use the free spins,[vally of the mouses] an error accures.

its not about the 1euro🤣ist cheeting to steel money.

Dear tobiaspeterknobel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem and where did you learn about it (inside your casino account, publicly on the casino website, or from a promotional email advertisement)? Have you tried to communicate this issue with casino? Did you receive any explanation why your Free Spins haven’t been activated?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

hi, i talked with customer service, she said , they will mail me when the might resolve my problem, i copied the chat , just incase i may need it, i wont hold my breath🤣

Thank you, tobiaspeterknobel, for the update. Please keep me informed about any further developments. Looking forward to hearing from you.

Dear tobiaspeterknobel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.