YallaBet Casino - プレイヤーの出金が遅れている。

I had opened an account with yallabet a while back but finally decided to play with them. Made a few deposits and got lucky. Went through the the verification process which took longer then the 24 hours they said it would take. After finally being verified and was sent an email saying i am now able to make withdrawals i made a withdrawal of 800 cad. Waited and waited for confirmation of my withdrawal but got sent an unpleasant email saying that my withdrawal is still pending and that my account is under investigation and one the investigation is over they would approve my withdrawal. To me this is a way for them to stall and waiting to see if i cancel my withdrawal and lose my winnings. Which i dont know why my account would be under investigation. I will update what happens next

Dear Twisted626,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Twisted626,

Have you received your withdrawal from the casino yet?

Dear Twisted626,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.