Yebo Casino - プレイヤーの預金は彼のアカウントに入金されたことはありません。

Deposited the funds with EFT money not shows and disappears now they are asking for for screen shot of payment

Dear Zaria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand your issue completely. Could you please be more specific? Your deposit was never credited to your player’s account. Is that correct?

Additionally, if the casino asks you to provide the screen shot of the payment, I recommend you to fully cooperate. They are probably trying to track your payment. Could you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Best regards,

Kristina

Dear Zaria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.